Frequently asked questions

Questions about products and orders 

How can I search for a specific product in the store? 

To search for a product, please use the search module at the top of the site. Enter the information you are looking for, and if it is found on the site, a list of compatible results will be displayed. 

I am a legal entity. Can I buy? 

Yes, https://oto-ind.com; https://myedrawing.com; https://myedrawings.com; honors orders from legal entities. To receive the tax invoice with your company details, please enter the details that will be requested upon registration or during the ordering process. 

What do I do if I want the delivery to be made to an address other than the one specified in my customer account? 

In this situation, during the ordering process, you will have the option to enter the information corresponding to the desired delivery address. 

Customer account management 

I forgot my account password. What do I do? 

If you do not remember your account password, please use the Recover forgotten password option, available on the Account Access page. 

What do I do if I want to change the data in my account? 

To modify your customer account data, please log in to your account and then access the Update Account option, available in the My Account section. 

Do I need to have an account to be able to buy? 

To shop on this site, you must create a user account. This can also be created after you have added the desired products to the Shopping Cart. 

Can I modify a placed order? 

If you would like to modify an order, please contact us using the contact form on the site. Please also include the order ID, which you can find in the Order History section. 

Can I find out information about previous orders? 

You can consult the history of orders placed on the site by accessing the Order history section. 

General questions 

I want to purchase a product that is not in stock. How do I proceed? 

For more information about product availability, please contact us using the contact form on the site. 

I would like to obtain additional information that is not available on the website. How do I proceed? 

In this case, please contact us using the contact form.